What does the MAPS (Mapwave’s Appreciative Personality Survey) measure?

In the MAPS, we map professional personality using the Big Five model, one of the most scientifically validated models in psychology.

The five main dimensions are:

1. Emotional stability – how resilient or sensitive you react to stress or setbacks.
2. Extraversion – how social, energetic, or reserved you are.
3. Conscientiousness – how structured, orderly, or flexible you work.
4. Altruism – how much you consider others versus your own interests.
5. Openness – how curious and innovation-oriented you are versus conservative.

The SJT Social Skills measures how someone interacts with others in work situations: collaborating, communicating, and acting customer-oriented. Candidates are presented with 12 situations, each with five possible responses. Each response must be evaluated individually for appropriateness.

The test evaluates six core competencies:

• Task-oriented collaboration – practical cooperation, making clear agreements, and sharing knowledge
• People-oriented collaboration – considering others, constructively handling disagreements
• Assertiveness – forming your own opinion and expressing it respectfully
• Customer orientation – seeking solutions and appropriately handling challenging customer situations
• Reliability – acting consistently and with integrity when dealing with information and people
• Flexibility – handling changes and continuing to work efficiently

The SJT Sales measures how someone handles commercial challenges, customer contact, and persuasion moments. Candidates view 8 situations in video format, each followed by 5 possible responses that they must individually evaluate for appropriateness.

The video clips make the test realistic and particularly suitable for roles where body language and non-verbal communication play an important role.

The test evaluates three core competencies:

• Customer-oriented action – putting the customer at the center, responding specifically to needs and providing tailored advice
  
• Persuasion – inspiring the customer, building trust and using arguments appropriately
  
• Persistence – staying focused on the goal, even when facing resistance or criticism

Additionally, the report provides insight into two typical sales profiles:

• Hunter – actively approaching new customers
• Farmer – building relationships with existing customers

The SJT Customer Service measures how someone functions in customer-oriented and stressful communication situations. Candidates listen to 9 situations via audio clips, each with four possible responses. Each response must be evaluated individually for appropriateness.

Unique to this test is that the situations are explained through audio files . This makes the experience extra realistic and closely aligns with roles where telephone or digital customer contact is central.

The test evaluates three core competencies:

• Customer orientation – always putting the customer first, providing targeted advice and responding to needs
• Results orientation – staying focused on goals and persevering through obstacles or unexpected circumstances
• Stress resilience – remaining calm and effective under pressure, resistance, or emotions

With our 360° feedback survey, you get a nuanced picture of someone’s performance from different perspectives: supervisor(s), colleagues, direct reports, internal customers, project members, and the person themselves.

You can start immediately with our standard 360°. This allows you to collect feedback on the following leadership competencies: strategy and vision, risk-aware analysis and decision-making, change orientation, results orientation, people orientation, leadership, networking and customer focus, collaboration, personal development capacity, and integrity.

Do you have a clear leadership vision within your organization? Then we create a survey based on our validated competency library. This way, we select precisely those competencies that are relevant to your organization and the purpose of the survey.